Terms of Service

Last updated: 2/11/2025

1. Agreement to Terms

By accessing or using Drill's incident management platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.

2. Use License

Subject to your compliance with these Terms of Service, Drill grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the platform for your internal business purposes.

You agree not to:

  • Modify or copy the materials without explicit permission
  • Use the materials for any commercial purpose outside your organization
  • Attempt to decompile or reverse engineer any software contained in the platform
  • Remove any copyright or other proprietary notations
  • Transfer the materials to another person or organization

3. Service Availability and Support

While we strive to ensure high availability of our platform, we do not guarantee that the service will be uninterrupted or error-free. We provide support through our standard support channels during business hours.

4. Data Privacy and Security

We take data privacy and security seriously. Our handling of your data is governed by our Privacy Policy. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Payment Terms

Subscription fees are billed in advance on a monthly basis. All fees are non-refundable except as required by law or as explicitly stated in these terms. Failure to maintain an active subscription will result in service suspension.

6. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the platform will immediately cease.

7. Limitation of Liability

In no event shall Drill, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

8. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last updated" date.

9. Contact Information

Questions about the Terms of Service should be sent to us at legal@drill.so