Privacy Policy

Introduction

At Drill, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our incident management platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, company details)
• Incident data and communications
• Usage information and platform analytics
• Technical data (IP address, browser type, device information)

How We Use Your Information

We use the collected information for various purposes:

• Providing and maintaining our services
• Improving and personalizing user experience
• Analyzing usage patterns and trends
• Communicating with you about service updates
• Ensuring platform security and preventing abuse

Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have certain rights regarding your personal information:

• Access and update your information
• Request deletion of your data
• Object to processing of your information
• Export your data in a portable format

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@drill.so